Refund policy

At Ameer Hamza Organic Oils, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy within 7 days of delivery.

Please read the following guidelines carefully:

Eligibility Criteria for Returns:

1. The item must be unused, undamaged, and in its original packaging.
2. Returns must be initiated within 7 days of delivery.
3. Proof of purchase is required for all returns.
4. Items that are perishable, such as opened or used oils, cannot be returned.

Return Process:

1. Contact our customer service team at +923302144421or ameerhamzaoils@gmail.com to initiate the return process.
2. Provide your order number, reason for return, and any relevant details.
3. Our team will assess your request and provide further instructions on how to return the item.

Return Shipping:

1. Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
2. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
3. Ameer Hamza Organic Oils is not responsible for items lost or damaged during return shipping.

Refund Process:

1. Once we receive your returned item and verify its condition, we will initiate the refund process.
2. Refunds will be issued to the original payment method used for the purchase.
3. Please allow up to 10 to 12 days for the refund to be processed and reflected in your account.

Exchanges:

At this time, we do not offer exchanges for online purchases. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at +923302144421 or ameerhamzaoils@gmail.com. Our customer service team is here to assist you.